The best travel experiences in Finland for individuals, couples, families, large groups and corporates

Terms and Conditions

(500 mots)

All cancellations must be made in writing to Helsinki Cityride by e-mail, the date of cancellation being the date on which the cancellation is received by Helsinki Cityride. Prices are quoted in euros (EUR) and are valid in 2020-2021. Prices include VAT. Fares, programmes, availability, timetables, activities, restaurants, hotels, transport, services included in the fares, transport as defined in the itinerary, meals as defined in the itinerary, guide services, taxes and service charges for items specified in the itinerary, programme coordination services (in customised group programmes) are subject to change without notice. Rates do not include beverages, personal insurance or personal expenses, international and local transportation not included in the itinerary. It is strongly recommended to book in advance and to do so as soon as possible to ensure that the required service is available.

Payment and terms of payment

Helsinki Cityride may request full payment of the invoice.

Payment on account
Upon receipt of the final confirmation of the booking, Helsinki Cityride will issue an invoice for the total amount due with a request for a deposit of at least 50% of the total price for all services requested by the partner or customer, unless otherwise agreed. This deposit will be paid by bank transfer to our head office: Cityride DMC/Tallinn Cityride 11/6 vesivarava 10120 Tallinn Estonia
Payment of the deposit must be made by bank transfer at least 45 days before the start of the services, unless otherwise agreed. The partner or customer must send Helsinki Cityride a copy of the transfer order by e-mail on the day of payment or at least 35 days before the customer's arrival as proof of payment.
The total balance is to be paid by bank transfer at least 10 days before the arrival of the clients in order to reach the bank account of Helsinki Cityride at least 30 days before arrival, unless otherwise agreed. The partner or customer must send Helsinki Cityride a copy of the transfer order by e-mail on the day of payment or at least 30 days before arrival of the customers as proof of payment. If the reservation, including its terms and conditions, has been definitely accepted and confirmed less than 45 days before the planned arrival date, payment of the total amount invoiced will be required immediately and proof of payment will be required by Helsinki Cityride on the day the payment transaction is completed.
All costs related to the payment transaction will be charged to the sender of the payment. They cannot be deducted from the invoice amount. Payment of the invoiced amount must be made in full to Helsinki Cityride's account.
The terms of payment indicated apply in particular to group bookings. Bookings for individual customers or bookings with a small total amount may be subject to special terms of payment.
After the contract has been signed by the customer, no price disputes will be accepted for any reason whatsoever.

SPECIAL CONDITIONS FOR GROUPS

The additional and special conditions of sale for groups are as follows:
Group prices are granted for a minimum number of participants fixed according to the contract. If the number of participants is less than the agreed number, the prices will be recalculated.

Price variations :
Helsinki Cityride reserves the right:

To revise its prices upwards or downwards to take account of changes in the cost of oil affecting the price of land transport.
To readjust the charges and taxes relating to the services offered.

No dispute concerning the price of the trip can be taken into consideration on the return journey. It is up to the group to assess before departure whether the price suits them by accepting the principle that it is an all-inclusive price.
Similarly, if for any reason whatsoever, the group cancels these reservations on the spot, no refund will be granted.

Excursions and activities: the execution of excursions and activities are applicable only in the case of a reservation and full payment before arrival, the customer will not be entitled to any refund on return.

Hotels
the number of stars attributed to the hotel establishment in the descriptions corresponds to a classification established according to the standards of the host country. They may differ from French and European standards. It is the rule in international hotels to take possession of the room from 2:00 pm and to vacate it before 12:00 noon whatever the time of the return flight. Under no circumstances may the group derogate from this rule.
The type(s) of room(s) will be as defined in the contract. No modification will be accepted unless otherwise agreed in the contract.

Restaurant
the persons making up the group must obligatorily subscribe to the same pension unless otherwise agreed in the contract

Drinks
Some hotels and restaurants do not offer to provide guests with a carafe of water free of charge during meals. In this case, mineral water will be offered for a fee.

The list of names of the participants must be given at the latest 30 days before departure.

Arctic safari dog sleds
Supervision and security
Before each safari departure, an information session on the use of equipment, dog management, safety and behavior instructions is carried out for all participants. Any personal careless actions or non-compliance with safety instructions resulting in bodily injury or material damage will be held responsible for their authors. In order to ensure good organization, the safety and comfort of participants and to preserve the safety, protection and well-being of the dogs, only the professional musher reserves the possibility before your arrival or on the same day of your safari to change the course of the activity, change the site, offer one or more replacement activities, modify the itinerary, shorten travel times, suspend or cancel the activity without the customer can claim any compensation. The professional musher is the only one to make decisions that affect the organization, safety and comfort of the participants and their teams.
Participants must at all times respect the safety instructions described by the musher. The musher alone decides the number of dogs harnessed per sled.

Physical condition
Sled dog activity requires a minimum of physical commitment.
Participants must be in good physical condition and not have medical indications to exclude sporting and leisure activities in winter and in the presence of dogs.
Sled dog activity cannot be practiced by pregnant women due to numerous vibrations and shocks. If you participate in our safari without specifying your pregnancy, Helsinki Cityride and its guides cannot be held responsible in the event of an incident or adverse effects. Helsinki Cityride and its guides cannot be held responsible in the event of an accident due to an unreported health problem.
Any service canceled due to a particular physical condition cannot be refunded.

Severe weather
Weather conditions in Helsinki and/or snow conditions are not a cause for cancellation by the client, only the musher is authorized to maintain or cancel the service.
Likewise, no refund can be requested if the condition of the snowy roads prevents participants from reaching the location of the activity.

Equipment for the activity
Warm clothing such as ski pants, wool or fleece sweater, warm and waterproof winter jacket, warm and waterproof mountain gloves or mittens, 2 pairs of warm socks, hat and warm scarf, sunglasses and sunscreen, large boots cold or good waterproof and warm mountain shoes.
The musher cannot be held responsible in the event of unsuitable clothing, but we have a limited quantity of jackets, hats, gloves, scarves and a few pairs of shoes.

Cancellation

Our cancellation rules are different depending on the type of purchase.

Number of participants : Following one or more cancellations, some prices being conditioned by the number of participants, the global price per person can be readjusted and this whatever the date of the change in the

If the entire group wishes to make a cancellation, the following conditions apply:

Group of more than 10 people
Circuits, all activities, hotels, restaurants, cruises, or any custom-made package tour, ready-made package tour or combination of ready-made packages, group activity or activity package, special request.

more than 45 days before the starting date of the tour 50€/day of travel, (e.g. a 3-day tour 150€)
44 - 22 days of departure: 50% refund of the total price
21- 8 days of departure: 30% refund of the total price
less than 7 days before departure: No refund

less than 10 participants :
Tours, all activities, hotels, restaurants, cruises, or any custom-made package tour, package tour or combination of package tours, group activity or activity package, special request, individual activity

more than 45 days before the tour start date : 15€ / pers
44-22 days of departure: 50% refund of the total price
21- 8 days of departure: 30% refund of the total price
less than 7 days before departure: No refund
Helsinki Cityride acts as a tour operator and sometimes as an agent for owners or contractors providing transport or other services. We cannot accept liability for acts of omission by any person or company other than Helsinki Cityride. Helsinki Cityride is not responsible for accidents, losses, detentions, inconvenience, delays and expenses arising from them, quarantine, strikes, force majeure, inability of boats or coaches to arrive and depart as planned, disruptions, restrictions or government regulations, weather conditions and the like.

Terms and conditions -cruises
Cancellation policy on regular lunch, dinner and sightseeing cruises All cancellations must be made in writing to Helsinki Cityride by mail, fax or e-mail, the date of cancellation being the date on which the cancellation is received by Helsinki Cityride. - If cancellation is made 15 or more days prior to the booked cruise, no cancellation fee will be charged. - If cancellation is made between 14 to 8 days prior to the booked cruise, 25% of the total sum of the reservation (cruise tickets amp; restaurant services) will be charged. - If cancellation is made between 7 to 3 days prior to the booked cruise, 50% of the total sum of the reservation (cruise tickets amp; restaurant services) will be charged. - If cancellation is made between 2 to 0 days prior to the booked cruise, 100% of the total sum of the reservation (cruise tickets amp; restaurant services) will be charged


Business Partners :
Invoicing & Payments terms

Suppliers who are selected will be required to submit all their invoices (including all required information) electronically only.
Payments are made by bank transfer.
All invoices must send to Tallinn Cityride vesivarava 11/6 10120 Tallinn Estonia by electronically.
Invoicing adress : team@infocityride.com or info@helsinkicityride.com
E-mail invoices are to be delivered in PDF format.
Not only will you be contributing to reducing paper usage, you will also be ensuring that your invoices are received and processed on a timelier basis.
Any faulty or inadequate invoices or invoices sent on paper are returned. The account-ing unit shall not be responsible for any costs arising from delayed payments in cases where the original invoice was inadequate or the supplier was otherwise in breach of their contract.
Helsinki Cityride / Tallinn Cityride reserves the right to refuse invoicing from onlines invoicing compagnies or operators

Competent Jurisdiction :

Any dispute relating to the conclusion, performance, termination or interpretation of the contract between Helsinki Cityride and the purchaser shall be subject to the exclusive jurisdiction of the competent courts in Tallinn.

---

Let’s make unforgettable moments together!

Useful link

HELSINKI CIITYRIDE
Munkisaarenkatu 6
00150 Helsinki
☎ +358 41 742 3228
+372 58 391 964

Do you know Finland ?

TALLINN CIITYRIDE
Vesivarava 11
10126 Tallinn
☎ +372 58 391 964
+358 41 742 3228

Booking / Information
Every day 8 am - 20 pm
Single, couples, families and small groups
✉ Mail us
info@helsinkicityride.com

If you are a tourism professional and are looking for information or making a reservation for groups visiting Finland or Estonia, please contact our team of experts in English by specifying your destination.
✉ team@infocityride.com

Helsinki Cityride is a company registered with the Finnish Business Administration since 2008 under the number: Y-tunnus 2191099-4
Company recognized by the Tourist Office and the Tourist Convention Bureau of the city of Helsinki.© 2008-2024
Logo designed by the artist Laurène Bois-Mariage, all rights reserved.